Holidays from Home

Terms and Conditions

Please read these terms carefully and print a copy of them for your reference.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Holidays From Home's relationship with you in relation to this website.

The term 'Holidays From Home Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Henderson Business Centre, Ivy Road, Norwich, NR5 8BF. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Privacy Policy

This privacy policy sets out how Holidays From Home Ltd uses and protects any information that you give Holidays From Home when you use this website.

Holidays From Home Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Holidays From Home Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 23.04.09.

What we collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@holidaysfromhome.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Henderson Business Centre, Ivy Road, Norwich, NR5 8BF.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Holidays From Home Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Holidays From Home Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Holidays From Home Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

you may print or download to a local hard disk extracts for your personal and non-commercial use only

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Sales and Returns

Purchasing from us

By placing an order with us it is deemed that you agree to these terms and conditions.

When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received the order.

We are not obliged to supply goods to you until we confirm that we have accepted your order and that it has been despatched.

We are not able to guarantee the availability of products. If an item is unavailable we will notify you and give you the opportunity to cancel or amend your order.

How to Place an Order

Items can be placed in the PayPal shopping cart by using the Add to Cart buttons. This takes you directly to the PayPal Shopping Cart where you can view your order, continue shopping or complete the order. Items can be added, removed or quantities altered in the Shopping Cart. Delivery costs are shows.

The shopping cart can be viewed through the View Cart link on the Shop page.

To complete the order click the button Proceed to Checkout and follow the on screen instructions. You can pay using Debit or Credit card or PayPal account.

Delivery

Orders will be despatched within 30 days from the day after the order is placed. Cost of delivery is £5 per holiday. If goods are lost or damaged in transit, please let us know promptly.

Pricing

The price you pay is the price shown in the checkout section of our website at the time you place your order. If a pricing error occurs, we will inform you as soon as possible and give you the option to either reconfirm your order at the correct price or to cancel it. In this event, if you have already paid for your order and you cancel it you will receive a full refund.

Cancellation

You can cancel your order at any time up to 7 working days after the day of delivery. Orders must be cancelled in writing to Henderson Business Centre, Ivy Road, Norwich, NR5 8BF or via email contact@holidaysfromhome.co.uk You will bear the cost of returning the item to us and are under obligation to take reasonable care of the products when returning.

You do not have to give us a reason, although a brief explanation will help us to improve the service we offer to customers.

Faulty Goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.

Returns

We will refund goods returned to us, providing they are in their original packaging and condition. You must ensure that the goods are adequately packaged to protect against damage. This will be deducted from your credit. Refunds will only be given once the returned items are received and inspected. Any goods returned that cannot be sold again as "brand new" will not be credited. (Not "brand new" includes damaged packaging.) Food items must not be opened. Part packs will not be credited. You are responsible for the cost of returning goods to us.

This policy does not affect your legal rights - for example if goods aer faulty or misdescribed.

Changes to these terms

These terms were last changed on 18/01/2010. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.